Support FAQs

How do I know which version of the tachograph I'm using?

If you want to see if you have an SE5000 Exakt, SE5000 Exakt Duo or SE5000 Exakt Duo², you can see this on a technical printout.

Under the manufacturer's address the part number is printed out. An example of our part number system is "900208R7.3/01P01". The "R7.3" is the revision status of this part number indicating that this is an 'Exakt' version of the SE5000. For an 'Exakt Duo' version of the SE5000 the revision status is "R7.4", and for 'Exakt Duo²' the revision status is "7.5".

How do I know if I'm using an SE5000 Exakt Duo²?

To see which version you are using, select 'Info', then press the and buttons to reach the display which says "SE5000 R7.5".

How does DDS (Duo) work?

DDS does a best effort calculation to support drivers and fleets in their compliance with Regulation (EC)561/2006. The SE5000 Exakt Duo² supports the Working Time Directive (EC) 2002/15.  For more information on how it does this click here.

How do I insert and eject a driver card?

Press and hold the or button for at least three seconds and the card tray will eject. To remove the card from the tray, press the driver card up slightly from underneath through the opening in the tray or push the edge of the tray down until the card pops out. (Ejecting a card can only be done when the vehicle is stationary.)

How do I take a 24 h print out from the drivers card?

Press the button once to go to the print screen. Press once more and use the and buttons to select the printout you want. To confirm and to activate the printout, press .

How do I print local time 24h printout?

Press the button once to get to the printing menu. Press the button once more. Use the and buttons to select the printout you want. Commence the selected printout by pressing .

How do I select language on the tachograph?

Press the button. Use the and buttons to select Settings and press . Use the and buttons to select language and press . Use the and buttons to select your language and press .

How do I select the activity on the tachograph?

Press the or button. The selectable modes are Available, Other work and Rest/break. Drive is automatically selected when the vehicle is set in motion.

I'd like to change the default mode to Rest when the engine stops, how can I do this?

You can change the preset to any automatic activity change for both driver & co-driver when switching the ignition off. To do this:

1. Insert a company card or a workshop card in either of the tacograph trays.
2. Press the button.
3. Use the and buttons to scroll to the Settings menu and press .
4. Use the and buttons to select "Parameters" and press .
5. Use the and buttons to select "Default activ. key off" and press .
6. Use the and to select the preferred activity (e.g. "Rest").
7. Press OK to confirm. A "Changes Saved" message will appear to confirm the change.

How do I change the time when the clocks go forward/back?

Navigate to the settings by pressing the button from main screen. Next, use the and buttons to scroll to the settings menu. Press to access the settings menu and to scroll to current time and confirm. You can alter the time in steps of 30 minutes. Press to confirm.

How do I set the display to the local time?

Navigate to the settings by pressing the button from main screen. Next, use the and buttons to scroll to the settings menu. Press to access the settings menu and to scroll to local time and confirm. You can alter the time in steps of 30 minutes. Press to confirm.

How do I replace the printer paper?

Remove the front cover on the right-hand side of the tachograph by pressing the top of the plastic cover. This will dislodge the cover and allow you to pull the roll.

How can I quickly check that the VU is working fine?

Press the button once and then use the and buttons to navigate to "Settings". In the "Settings" menu you can select "Built in test" to carry out a working test on your SE5000.

How do I change to Ferry/Out of Scope mode?

Press the button once and then use the and buttons to navigate to "Places". In the "Places" menu you can select "Ferry" or "Out of Scope". The SE5000 Exakt Duo² supports Ferry/Train special conditions within the DDS functionality.

How do I download data from the SE5000? (Company mode)

Ensure you have a valid Company card inserted and locked into the tachograph. Check that the Company card locks in correctly. Connect a type approved Download tool to retrieve the data.

How do I lock in the Company data? (Company mode)

Insert the Company card then press to enter the menu. Use the and buttons to select "Company locks" and confirm with pressing . With the SE5000 Exakt Duo², if you insert a Company Card without having the data locked in, then you will be asked if you want to lock the data in.

When am I required to lock in the Company data? (Company mode)

The first time you take delivery of the vehicle you need to insert your Company card to lock in the data.

Where is the download connector? (Company mode)

The connector is located on the left side of the paper roll behind the plastic cover.

How do I analyse my downloaded data?

You can analyse your driver and vehicle unit data by using tachograph analysis software.  With our OPTAC3 software, you can create up to 30 reports to instantly analyse your data as well as checking for infringements against the Drivers' Hours Law and the Working Time Directive.